Frequently Asked Questions 💕
Got questions? We've got answers! Here's everything you need to know before placing your custom order.
How far in advance should I place my order?
We recommend placing your order at least 2–3 weeks in advance to allow enough time for designing, production, and preparation.
The earlier you order, the better! Availability may vary depending on our current order volume.
Do you accept rush orders?
Yes! Rush orders may be available depending on our schedule.
Additional rush fees apply. Please contact us before placing a last-minute order to confirm availability.
Do you offer refunds or exchanges?
ALL SALES ARE FINAL.
Every item is 100% custom-made specifically for your order. Therefore, we do not offer refunds or exchanges.
Please review all details, spelling, colors, and customization information carefully before confirming your order.
Do you offer shipping?
Yes! Shipping is available for eligible custom products.
Shipping costs and delivery times vary based on your order and destination.
Please remember to allow enough time for both production and shipping before your event.
Is local pickup available?
Yes! Local pickup is available in South Florida for eligible orders.
Pickup instructions and location details will be provided directly once your order is ready.
Can I customize the colors, wording, and theme?
Absolutely! That's what we do best! 💕
Our items can be customized with your preferred theme, colors, names, wording, and design details.
Just provide your vision when submitting your inquiry!
Can I send inspiration pictures or personal photos?
Yes! We love inspiration pictures!
Please email your inspiration photos, logos, and any personal images to:
Be sure to include your name and order details so we can match your photos to your inquiry.
How do I place an order?
Getting started is easy!
Browse our website and select the custom items you're interested in.
If you need a personalized quote or event setup, complete our Inquiry Form with your event date, quantity, theme, and customization details.
We'll review your request and follow up with the next steps.